Furniture Protection Plan Resources

Did You Purchase a Furniture Protection Plan?

Our customer service team created this guide detailing what is covered, what is not covered, and what you need to know before you file a claim to avoid common mistakes that result in disapproval. We recommend reviewing this now and saving this information to reference while filing a claim.

What Is Covered?

⚫

What Is Covered? ⚫

  • This includes wine, coffee, and juice.

  • Yes, even Fido’s accidents.

    • Ballpoint pen ink, crayons, and permanent marker stains.

    • Nail polish and nail polish remover stains.

  • Burns or singe marks caused by brief heat contact.

  • Rips, cuts, punctures, or tears caused accidentally (this does NOT include intentional damage).

  • Scratches, gouges, or chips exposing bare wood.

WHAT IS Covered

What Is Not Covered?

⚫

What Is Not Covered? ⚫

  • This includes fading, discoloration, or gradual damage.

  • This includes fading, discoloration, or gradual damage.

  • Only stains caused by specific incidents are covered.

  • Guardsman provides spot-specific repairs only.

WHAT IS NOT Covered

.

How To File A Claim

⚪

How To File A Claim ⚪

How to

FILE A CLAIM

    • Locate your receipt.

    • Take photos of the damage, including close-ups and full-item shots.

    • Be specific and describe the cause of the damage clearly. Use examples like:

      • "Red wine spilled on the couch during a family dinner."

      • "My dog had an accident on the sofa cushion."

      • "My son threw his metal toy car and broke my dresser mirror."

    • Provide exact details on when the damage occurred:

      • "The damage happened last week during a family gathering on Friday night."

  • Avoid vague or uncertain responses, such as:

    • "I don’t know what caused it."

    • "I don’t know when it happened."

  • Submit your claim onine at https://www.guardsman.com/consumer-products-services/submit-a-claim/ or call 1 (800)-516-0195

Submit a Claim One of the Following Ways: