Frequently asked questions.
Guardsman Elite Complete Furniture Warranties FAQ
Visit https://www.guardsman.com/consumer-products-services/faqs/ to view their extensive list of frequently asked questions.
Appliance EpicProtect Extended Warranty FAQs
❓ Do I need to register my warranty after purchasing?
While not required, registering your warranty with Centricity can make future claims faster. You can do this at https://centricity.com/get-support/.
❓ Can I transfer my EpicProtect warranty if I sell my appliance?
No, EpicProtect warranties are non-transferable and only apply to the original owner.
❓ What happens if a repair fails after my claim is approved?
If the same issue returns after repair, contact Centricity again—they may approve a follow-up service or replacement.
Appliance Factory Warranty FAQs
❓ What is an appliance warranty?
An appliance warranty is a contract between the manufacturer and the consumer that covers repair or replacement costs for a specified period after purchase.
❓ How long does an appliance warranty last?
Most standard manufacturer warranties last one year, though some cover up to five years for specific components. Extended warranties can provide coverage for multiple years beyond the original warranty period.
❓ What is an extended appliance warranty?
An extended warranty provides additional coverage beyond the standard manufacturer’s warranty. These plans typically include repair or replacement coverage for mechanical and electrical failures and may come with extra benefits like food loss reimbursement or "No Lemon" guarantees.
❓ Can I transfer my appliance warranty to a new owner?
Most manufacturer warranties are non-transferable and apply only to the original purchaser. Some extended warranty plans may allow transfer of coverage—check the terms of your specific plan.
❓ What is a "No Lemon" policy in appliance warranties?
A "No Lemon" policy means that if an appliance requires repairs for the same issue multiple times (typically three or more times), it may qualify for a replacement unit instead of another repair.
❓ Does an appliance warranty cover food spoilage?
Standard warranties do not cover food loss due to appliance failure, but some extended warranty plans provide food spoilage reimbursement up to a certain amount if a covered refrigerator or freezer fails.
❓ Are there benefits to purchasing an extended appliance warranty?
✔ Longer coverage beyond the standard manufacturer warranty.
✔ No out-of-pocket repair costs for covered issues.
✔ Access to authorized repair technicians nationwide.
✔ Protection against power surges, accidental damage, or rust issues (varies by plan).
❓ Do factory warranties cover labor costs?
Yes, most factory warranties cover both parts and labor for manufacturer defects within the first year.
❓ Can I buy an extended warranty after the factory warranty expires?
No, most extended warranties must be purchased at the time of appliance purchase or within a limited window after purchase (e.g., 30-60 days).
Mattress Factory Warranty FAQs
❓ How do I measure sagging for a warranty claim?
Place a yardstick or string across the mattress and measure the deepest point of sagging with a ruler. Most warranties require at least 1.5-2 inches of sagging.
❓ Do I need the original bed frame for my warranty to be valid?
Yes! Many brands require your mattress to be used with an approved foundation or bed frame. Using an improper frame may void the warranty.
❓ What if I sell my mattress? Does my mattress warranty transfer?
No, mattress warranties are non-transferable, meaning they only apply to the original purchaser and cannot be transferred to a new owner.
❓ How long does a mattress warranty last?
Most mattress warranties last 10 years, but some brands offer 15- to 20-year warranties or lifetime coverage on certain models.
❓ What happens if my claim is approved?
If your claim is approved, the manufacturer may:
✔ Repair the mattress if the issue can be fixed.
✔ Replace the mattress with a similar model (may not be identical).
✔ Offer a prorated credit toward a new mattress, depending on the time elapsed.
❓ What if my claim is denied?
If your claim is denied:
Request a detailed reason for the denial.
Provide additional evidence, such as clearer photos or a technician’s report.
Check for a service plan or extended coverage if you purchased additional protection.
❓ Do I need to register my mattress for warranty coverage?
Most manufacturers do not require registration, but keeping your purchase receipt is essential for warranty service. Some brands allow optional product registration to simplify claims.
❓ Should I keep my old mattress if I file a claim?
Yes! Do not discard your mattress until your warranty claim is fully processed, as manufacturers may require an inspection or pickup of the defective mattress.
❓ My mattress has an odor—can I file a claim?
New mattresses sometimes have a "break-in" period where packaging odors dissipate. If the smell persists after several weeks, contact the manufacturer, as it may indicate a material defect.
❓ How do I measure mattress sagging for a warranty claim?
1️⃣ Remove all bedding and place a yardstick or string across the mattress.
2️⃣ Measure the deepest indentation with a ruler (without applying pressure).
3️⃣ Take clear photos showing the measurement.
4️⃣ Most warranties require at least 1.5 - 2 inches of sagging.
❓ What should I do if my warranty doesn’t cover my issue?
If your issue isn’t covered:
Check if your mattress is still within a trial period (if applicable).
Consider hiring a professional repair service for minor issues.
If your mattress is past its lifespan, it may be time for a replacement.
📌 Final Tips for Protecting Your Mattress Warranty
✔ Use a mattress protector to prevent stains and voided coverage.
✔ Follow foundation and support requirements listed in your warranty.
✔ Rotate your mattress regularly to prevent uneven wear.
✔ Keep your purchase receipt and Law Tag in case you need to file a claim.
Hiring a Local Service Provider When a Product is Out of Warranty FAQs
❓ How do I verify a repair technician is qualified?
Look for:
✔ Manufacturer certification for your brand
✔ Positive online reviews (Google, Yelp)
✔ Warranty on repairs (many offer 30-90 days)
❓ Should I repair or replace my out-of-warranty appliance?
Repair: If the fix is less than 50% of the replacement cost, it’s usually worth repairing.
Replace: If the appliance is over 7-10 years old or the repair is costly, consider a replacement.
❓ Are there financing options for large appliance repairs?
Some repair companies offer payment plans or partner with third-party financing services like Affirm or Klarna. Always ask before committing.